Patient Treatment Satisfaction for medication among Medical Outpatient Clinic in Hospital Miri, Sarawak

Abstract

Introduction:

Treatment satisfaction have an impact on the patient’s health related decision making and treatment related behaviour, which subsequently affect the treatment outcome. Patient’s satisfaction for medication predicts correct medication use, continuance of
medication treatment and adherence with the medication regimes. The objective of this study was to assess patients from medical clinic’s satisfaction towards medications in outpatient pharmacy Hospital Miri. In addition, this study looked into patient treatment satisfaction between gender and age group.

Methods:

This cross-sectional descriptive study conducted on 28 November 2017 in outpatient pharmacy, Hospital Miri. A convenience sampling method used to select patient from medical clinic throughout the study period. A validated questionnaire Treatment Satisfaction
Questionnaire for Medication (TSQM version II) used to assess patient satisfaction.

Results:

This study included 75 participants. 52 female and 23 male patients recruited into the study. The mean Effectiveness Score was 60.7 ± 20, Side-Effects (92.9 ± 30.2), Convenience (65.4 ± 16.6), and Global Satisfaction (65.4 ± 16.4) respectively. Generally, the mean satisfaction score were higher in male patients compared to female patients and higher in patients aged 60 years old above.

Conclusion:

In our convenience sample, we found the medical clinic patients from Hospital Miri had moderate satisfaction score towards their medications. Healthcare professional may conduct regular assessment of patients' level of TSQM to screen individuals whose current
medication experiences may increase the risk of poor medication adherence.